Shipping & Delivery Policy
We ensure your nutritional supplements are handled with absolute care, packed securely, and delivered promptly right to your doorstep anywhere across Pakistan.
Free Shipping
Enjoy 100% Free Nationwide Delivery on all orders of PKR 3,000 or more.
2–4 Business Days
Express door-to-door delivery in Lahore, Karachi, Islamabad, Multan, and major cities.
Cash On Delivery
Pay in cash only when your parcel safely arrives at your delivery address.
Secure Packaging
Multi-layer bubble wrap & tamper-evident boxing to safeguard product purity.
1. Delivery Charges & Free Shipping Threshold
We believe in upfront, honest pricing with zero hidden fees at checkout:
- Orders PKR 3,000 & Above: Qualified for FREE Delivery anywhere in Pakistan.
- Orders Below PKR 3,000: Standard flat courier delivery fee of PKR 250 per order.
- No extra handling fees, fuel surcharges, or COD collection surcharges are added to your final bill.
2. Estimated Delivery Timelines
Once your order is confirmed by our operations team, it is packaged and handed over to our premier courier partners (Trax, Leopard, TCS, PostEx, M&P):
Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Gujranwala, Sialkot, Peshawar, and Hyderabad.
Quetta, Sukkur, Bahawalpur, Abbottabad, Gilgit, Azad Kashmir, and other remote or rural districts.
3. Order Processing & Verification
To avoid failed delivery attempts, please ensure your contact number is active and reachable:
- Orders placed before 3:00 PM PST (Monday through Saturday) are typically packed and dispatched on the exact same business day.
- Orders placed on Sundays or gazetted public holidays are processed on the subsequent working morning.
- For Cash on Delivery orders, our customer verification desk may reach out via SMS or WhatsApp to verify your complete delivery address before dispatch.
4. Real-Time Tracking & Notifications
As soon as your shipment leaves our central fulfillment hub in Multan:
- You will receive an automated tracking code and courier name assigned to your order.
- You can view live status updates directly on our courier partner's portal or by logging into your Trinutra Account.
- The delivery rider will call or send an SMS prior to arrival at your destination.
Questions About Your Delivery?
Our customer support team is available Monday through Saturday (9:00 AM – 7:00 PM PST) to assist with shipment status, address modifications, or priority requests.