Refund & Return Policy
At Trinutra, we stand behind the quality, purity, and authenticity of every nutritional supplement we craft. If something is not right when it arrives, our returns process is simple and there is no argument about it.
7-Day Window
Unopened products in original condition are eligible for return or exchange within 7 days.
100% Genuine
All supplements are DRAP-registered, Halal-certified, and sourced directly from licensed facilities.
Fast Refunds
Direct payouts via Bank Transfer, EasyPaisa, or JazzCash within 2–4 business days of inspection.
Instant WhatsApp
Reach out to our customer care team at +92 306 6966385 for fast resolution without red tape.
1. Return Eligibility & 7-Day Guarantee
We want you to feel confident when ordering from Trinutra. You may request a return or exchange for any product within 7 calendar days from the date of confirmed courier delivery, provided the following conditions are met:
- The product must be unopened, unused, and intact with its original protective security seal and tamper-evident cap unbroken.
- The original packaging, box, barcode, and batch labels must be included in clean, undamaged condition.
- Proof of purchase (Order confirmation message, Order ID, or parcel shipping invoice) must be provided.
- If you have opened the packaging and are dissatisfied or have specific wellness concerns, please contact our helpline at +92 306 6966385 for guidance.
2. Damaged, Defective, or Incorrect Items
We take exceptional care in packing every parcel with protective bubble wrap. However, if your order arrives damaged, leaking, with a broken seal, or containing an incorrect product:
Please report the issue within 48 hours of delivery:
- Take 2–3 clear photographs or a short video of the outer parcel, shipping label, and the damaged item.
- Send the photos via WhatsApp to +92 306 6966385 along with your Order ID.
- Our team will immediately verify the report and ship a free replacement parcel or issue a 100% full refund, including any shipping fees paid.
3. How to Initiate a Return (Step-by-Step)
Our returns process is designed to be frictionless and straightforward:
Contact Us
Message our WhatsApp helpline at +92 306 6966385 or email tayyabgohar10@gmail.com with your Order ID and reason for return.
Ship Return Item
Carefully pack the item in secure packaging. Our team will provide the return shipping address to our Multan dispatch facility, or arrange reverse pickup where available.
Inspection & Refund
Once your parcel is received and verified, we process your replacement or transfer the full refund directly to your Bank Account, EasyPaisa, or JazzCash within 2–4 business days.
4. Refund Methods & Timelines
We process refunds through the most convenient channel available:
Since cash is collected upon delivery, refunds are dispatched via Online Bank Transfer (IBFT), EasyPaisa, or JazzCash directly to the account details provided by the customer. Expected turnaround is 2 to 4 business days.
For prepaid card transactions, the refund is reversed to the original card used at checkout. Banks typically reflect the credit within 5 to 10 business days depending on your issuing financial institution.
* Note: Outbound shipping fees are non-refundable unless the return is due to an error on our part (damaged item, defective product, or incorrect fulfillment).
5. Non-Returnable Items & Order Cancellations
For health, hygiene, and consumer safety compliance under nutritional supplement standards, the following cannot be accepted for general return:
- Products with broken protective seals, opened bottles, or tampered safety wraps (unless reported defective on arrival).
- Return requests initiated after the 7-calendar-day window has expired.
- Promotional free gifts, bonus sample sachets, or clearance bundle items.
- Products purchased through third-party retail stores or independent pharmacies (please contact the retailer directly).
Order Cancellations: You may cancel any order free of charge at any time prior to dispatch from our fulfillment center by calling or messaging our WhatsApp team. Once dispatched with our courier partner, the order cannot be intercepted mid-transit; please receive the parcel and initiate a standard return.
Refunds & Returns FAQ
Can I return an unopened supplement if I change my mind?
What if my parcel arrives damaged, broken, or leaking?
How do I receive my refund if I paid Cash on Delivery?
What if I opened the product and have concerns?
Need Help With A Return?
Our dedicated team is ready to assist you. Have your Order ID ready and contact us directly through WhatsApp, phone, or email.