Privacy Policy
At Trinutra, your trust is fundamental. We are committed to safeguarding your personal information with enterprise-level encryption and total transparency.
256-Bit SSL
All data transmitted between your browser and our servers is encrypted end-to-end.
No Card Storage
We never store banking credentials. Payments are made via Cash on Delivery at your door.
Zero Data Selling
Your phone number, email, and address are never sold or rented to third-party telemarketers.
Customer Rights
You can request access, corrections, or account deletion at any time with a single request.
1. Information We Collect
When you purchase supplements or register an account on Trinutra.pk, we collect only the necessary details required to deliver your orders safely:
- Contact Information: Full name, active mobile/WhatsApp number, and email address.
- Shipping Details: Complete street address, apartment/house number, city, and nearest landmark.
- Account Credentials: If you create a member account, passwords are encrypted using one-way cryptographic hashing (Bcrypt) and cannot be read by anyone.
- Order History & Coin Rewards: Records of previous orders, product purchases, and loyalty coin balances.
2. How We Use Your Data
Your information is utilized solely for lawful business operations:
- Processing, packing, and dispatching your supplement orders.
- Coordinating with courier delivery riders to ensure successful arrival.
- Sending transactional SMS or WhatsApp notifications with tracking updates.
- Providing fast customer support, resolving return/exchange inquiries, and preventing fraud.
3. Information Sharing & Third Parties
We strictly protect your personal data. We only share required delivery details with:
Authorized Courier Partners: Trax, Leopard, TCS, PostEx, and M&P receive only your shipping name, phone number, address, and COD invoice amount to physically deliver your parcel.
We do not sell, rent, monetize, or disclose your personal records to any external advertising networks, broker agencies, or third-party marketers.
4. Cookies & Browser Storage
Trinutra uses standard, essential cookies and browser local storage strictly for functional e-commerce capabilities:
- Remembering items in your shopping bag as you navigate across products.
- Keeping your customer account securely logged in across pages.
- Protecting checkout submissions against automated Cross-Site Request Forgery (CSRF).
Privacy Inquiries or Data Requests?
If you have questions regarding your data privacy, or wish to update or delete your customer account, contact our Data Protection desk.