Refund policy

At Trinutra, we are committed to providing the highest quality dietary supplements. Due to the nature of our products and for health and safety reasons, we have established the following policy:

Return Eligibility

  • Damaged or Defective Items: If you receive a product that is damaged, leaked, or defective at the time of delivery, please contact us within 24-48 hours of receipt.
  • Incorrect Orders: If you receive an item different from what you ordered, please notify us immediately.
  • Sealed Condition: For any return to be considered, the product must be unopened, with the original safety seal intact, and in its original packaging.

Non-Returnable Items

  • Products with broken safety seals or opened packaging.
  • Change of mind after the product has been dispatched.
  • Items purchased during a clearance or flash sale.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed via your original payment method or Bank Transfer/EasyPaisa/JazzCash within 7-10 business days.
  • Shipping costs are non-refundable.